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Quality Assurance Administrator
2 months ago
We are seeking a highly organized and detail-oriented Quality Assurance Administrator to join our team at TÜV SÜD America. The successful candidate will be responsible for ensuring the accuracy and timely delivery of inspection reports generated by our field staff.
Key Responsibilities- Review and Process Inspection Reports: Download inspection reports from our online platform, review for content and grammar, and ensure all requirements are met.
- Collaborate with Inspectors and District Managers: Work closely with inspectors and district managers to ensure all requirements are met and follow up on any issues.
- Template Management: Create and update templates for each account to ensure all requirements are followed.
- Letter Distribution: Email letters to the designated locations and distribution lists.
- Follow-up and Record-Keeping: Follow up with district managers on missing letters and maintain a daily record of letter receipt and sending.
- Client Communication: Work with client administrators to find new contacts for failed delivery notices.
- Reporting and Monitoring: Report information weekly to the team lead and monitor the follow-up email inbox.
- Education: High school or equivalent plus 2-3 years of administrative experience.
- Skills and Abilities: Ability to interface with internal clients, detail-oriented with exceptional organizational skills, proficient in Microsoft Office applications, and ability to work well in a fast-paced office environment.
- Communication: Listen to others, send clear and convincing messages, and exchange ideas and information effectively.
- Collaboration: Work as a team to develop ideas and solutions, respect others' opinions, and keep communication open.
- Customer Orientation: Assess and understand customer needs, act with integrity, and establish trusting relationships.
- Self-Management: Manage time, energy, and workload effectively, maintain a good professional image, and ensure personal life does not impact work productivity.
