Engineering Technician

FirstEnergy is seeking an experienced Engineering Technician to join our team. As an Engineering Technician, you will be responsible for ensuring the reliability and assessment of our distribution function, reporting to the Brecksville, OH Service Center, Ohio Reliability & Asset Management Group.

• Respond to customer inquiries concerning reliability, voltage, and power quality concerns.
• Complete required regulatory inspections and maintenance activities.
• Assume a liaison and troubleshooter role to customers, interpreting conflicting data between equipment manufacturers and onsite technicians.
• Work on special projects as business needs require.
• Support Claims and Customer Service Departments on distribution systems, Power Quality investigations, and various services offered to our customers.
• Perform comprehensive outage analysis in support of the company's reliability initiatives and make recommendations to correct reliability and power quality items.
• Review and interpret reliability data, investigate reliability issues, and propose solutions.
• Evaluate equipment for use in power quality, voltage, radio, and television interference investigations.
• Identify equipment needs and other potential budget items, determine expected benefits, provide budget-level cost estimates, and present the business case for funding decisions.
• Provide troubleshooting training to the Line department, Engineering support, repair recloser controls, and salvage recloser units.
• Perform reliability investigations resulting from customer concerns regarding perceived high/low voltage, dim/bright lights, flickering lights, stray voltages, momentary interruptions, frequent outages in a timely manner and in compliance with guidelines established by the PA PUC, as well as defined company best practices.
• Conduct stray voltage investigations.
• Work with planning engineer on Caidi, worst-performing circuits, and other reliability projects.
• Act as backup for management as needed.
• Provide assistance during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities, and customer sites, when requested.

• Bachelor's degree (preferred in Engineering Technology or related discipline) or minimum of 3 years related work experience.
• Current knowledge of National Electric Safety Code (NESC) and National Electric Code (NEC).
• Understand the Company's Accident Prevention Handbook and Manual of Operations, and the practical application in the workplace.
• Interpret work requests, engineering drawings, schematics, equipment instruction manuals, and procedures to develop accurate work plans.
• Working knowledge of the purpose, function, and operating characteristics of equipment, and residential, commercial, and utility electrical distribution and control systems.
• Construction methods, maintenance practices, service practices, standards, and procedures.
• Procedures and processes for the acquisition of materials, equipment, and tools.
• Understand and effectively apply legal and regulatory requirements as appropriate.
• Develop, collect, organize, and analyze information from a variety of sources to develop reports, providing information on backlog and productivity.
• Professionalism to work with engineer and management personnel, as well as interface and work cooperatively with customers, contractors, and the general public, in a courteous manner.
• Maintain strong working relationships at all levels.
• Ability to independently lead initiatives, manage change without supervision and direction, and prioritize work to meet strict deadlines.
• Self-motivated and able to multi-task with competing priorities.
• Provide quality customer service, both internally and externally.
• Possess solid effective verbal and written communication skills.
• Experience with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), Outlook, SAP, geographical information system (GIS), customer request work scheduling (CREWS), power outage reporting system (PowerOn), computer-aided drafting (CAD/AutoCAD), and Energy Delivery Outage Application is preferred.
• Must have a personal vehicle to commute to various facilities and locations as required, possessing a valid driver's license.

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy, which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at https://www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers, and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.