Program Vendor Manager/Mitigation Coordinator

7 days ago


Windermere, Florida, United States SERVPRO of Apopka-Wekiva Full time
Overview

SERVPRO of Apopka-Wekiva is a leading provider of fire and water damage restoration services. We are seeking an experienced Program Vendor Manager/Mitigation Coordinator to join our team.


Salary and Benefits

The estimated annual salary for this position is $55,000 - $65,000, depending on experience and qualifications. As a valued employee, you will receive a competitive pay rate, comprehensive benefits package, and opportunities for growth and development.


Job Description

This role is responsible for coordinating all job file tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. The successful candidate will create preliminary estimates on initial self-pay jobs, use Xactimate to estimate losses, and perform job file backup (server job file organization). They will also coordinate between third-party programs such as Alacrity, Wilbur, Sedgwick, and Servpro Corporate, taking and making calls to these administrators, techs, and managers in the field. Additionally, they will load all documents on the server, hand in invoices to be typed and billed, and complete job close-out when a job is finished.


Key Responsibilities
  1. Monitor job file status and job file audit status
  2. Maintain job file WIPs
  3. Monitor and ensure client requirements are followed
  4. Review and validate initial field documentation
  5. Create preliminary estimate
  6. Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
  7. Maintain internal and external communications
  8. Complete and review job file documentation for final upload and the audit process
  9. Perform job close-out

Requirements
  • 2+ years of administrative or office-related experience and business experience
  • Experience in the commercial cleaning and restoration or insurance/service industry is desired
  • Experience with writing estimates, job file processes, and quality assurance, a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate, Symbility, and proprietary software (Servpro)
  • Minimum of HSD/GED, Associates/bachelors degree preferred
  • Ability to successfully complete a background check subject to applicable law


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