Front Desk Associate

7 days ago


State College, Pennsylvania, United States Shaner Hotel Group Full time
About the Role

We are seeking a highly skilled Front Desk Agent to join our team at Carnegie House in State College, PA. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Process all check-ins and check-outs according to established hotel requirements
  • Handle guest complaints ensuring guest satisfaction
  • Generate, print, and distribute daily reports to designated departments/personnel
  • Resolve discrepancies on the room status report with Housekeeping
Requirements
  • High school graduate or equivalent
  • Minimum one year customer service experience; previous hotel experience preferred
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Salary and Benefits

The estimated salary for this role is $35,000 - $45,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement plan, and paid time off.

About Us

Carnegie House is part of the Shaner Hotel Group, a leading hospitality owner-operator and management company with over 65 properties across 14 states and four countries. We are committed to delivering exceptional hospitality experiences to our guests and are seeking talented individuals to join our team.



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