Retail Key Carrier Coordinator

3 weeks ago

Lapeer, Michigan, United States Marshalls Full time
Opportunity: Contribute To The Growth Of Your Career

The Key Carrier role is an elevated extension of the Coordinator role, requiring exceptional leadership skills and adaptability. Key Carriers alternate between Coordinator and Key Carrier roles based on store needs, taking on a leadership role in maintaining all aspects of the store. This position demands open availability, including nights and weekends, and role models exceptional customer service.

  • Develops and maintains a positive internal and external customer experience
  • Promotes a culture of honesty and integrity, ensuring confidentiality
  • Acts as Manager on Duty, adhering to company policy and procedure
  • Ensures store team performs tasks and activities in accordance with store plan, prioritizing as needed
  • Addresses immediate customer service issues and provides coaching to Associates
  • Exercises discretion regarding customer service policies to satisfy customers
  • Maintains accurate Associate coverage in service areas for a positive customer experience
  • Ensures Associates adhere to all operational procedures
  • Ensures opening/closing procedures are executed according to company guidelines
  • Communicates effectively with management and Associates when setting and addressing priorities, providing progress updates
  • Provides and accepts recognition and constructive feedback
  • Provides feedback, recognition, and coaching to Associates
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned
Who We Are Looking For: You
  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $14.00 to $14.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

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