Airport Operations Manager

1 week ago


San Francisco, California, United States XWELL Full time

XWELL is a pioneer in airport health and wellness, boasting two decades of dedicated service and ongoing expansion. As a leading travel, health, and wellness brand, we revolutionize the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).Our collaborative efforts extend beyond COVID-19 variant detection, encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers. The Airport Operations Manager oversees the efficient and effective operations of our in-airport collection station. Reporting directly to the Area Manager, this position is responsible for ensuring budget adherence, controlling inventory, training and developing staff, monitoring KPIs, and implementing new initiatives to meet our operational objectives.

**Key Responsibilities:**

  • Budget Adherence: Manage the budget for the designated location. Monitor and control expenses, labor costs, and financial performance to meet targets. Identify cost-saving opportunities and recommend adjustments when necessary.
  • Inventory Control and Ordering: Oversee inventory management to maintain optimal stock levels and minimize waste. Implement efficient ordering processes to ensure adequate inventory levels. Work to standardize purchasing practices to optimize savings.
  • Staff Training and Development: Lead the training and development of the location's staff. Develop training programs and resources to enhance employee skills and knowledge. Ensure that employees are well-equipped to deliver exceptional service to participants.
  • KPI Monitoring: Regularly monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency. Analyze KPI data to identify trends, successes, and areas for improvement. Develop action plans to address performance gaps.
  • Initiative Implementation: Implement new initiatives, processes, and policies introduced by the Area Manager or Sr. Program Director. Collaborate with assistant managers and employees to ensure seamless integration. Monitor and report on the effectiveness of new initiatives, recommending adjustments as necessary.
  • Team Leadership: Lead, mentor, and provide guidance to the location's team, fostering a positive work environment that promotes collaboration, motivation, and accountability. Address employee concerns and conflicts to maintain a professional workplace.

**Required Qualifications:**

  • 2+ years of experience in a people management role.
  • Willingsness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
  • Proven experience in management and operations.
  • Strong financial acumen and budget management skills.
  • Exceptional leadership, problem-solving, and decision-making abilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proficiency in data analysis and reporting.
  • Ability to adapt to change and drive continuous improvement.

**Benefits:**

  • Competitive Salary: $70,000 - $80,000 per year.
  • Medical, Dental, Vision, and voluntary coverage programs.
  • 401K with Corporate Match.
  • Generous PTO Plan.
  • Tuition Reimbursement Program.


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