Sales Associate
2 weeks ago
Monica + Andy is seeking a highly skilled and empathetic Customer Experience Representative to join our team. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and creating a joyful shopping experience across all of our channels.
Key Responsibilities:- Welcome every customer into the store with a warm, friendly greeting and smile
- Merchandise the Guideshop based on product availability and merchandising guidelines
- Answer the phone, help customers via chat and email; meet minimum daily ticket goals and response times
- Host events and classes in the Guideshop
- Create a world-class customer experience for the Monica + Andy customer
- Offer help whenever needed to everyone
- Be the best brand ambassador for the brand you can be
- Build and maintain a client book, meeting daily sales goals
- Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
- Keep Guideshop clean and tidy at all times
- Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable)
- Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic, sales, AOV, inquiries)
- Are empathetic and confident in your ability to genuinely connect with co-workers and customers
- Love meeting and talking to new people
- Have a desire to grow our brand and build a book of clients
- Have a positive attitude and can motivate and lead by example
- Have a keen attention to detail
- Have excellent written and verbal communication skills
- Have a love for and understanding of babies + children, and the big people who come with them
- Must be willing to work weekends and holidays
- Have a customer-centric mindset and are natural in providing excellent customer service
- Outstanding problem-solving and time management abilities
- Are able to answer customer questions in person and via chat, email, and phone
- Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand
- Bilingual (English/Spanish) a plus
Monica + Andy is an equal-opportunity employer and makes employment decisions on the basis of merit. Monica + Andy policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
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