Medical Equipment Technician

4 days ago


Saint Paul, Minnesota, United States CAIRE Full time
Job Summary:
Join our dynamic team at MGC Diagnostics as a Traveling Field Service Engineer We are looking for an experienced professional to provide top-notch technical support and service to our customers in the Pacific Northwest. With a strong focus on quality and customer satisfaction, this role offers opportunities for growth and development within a collaborative environment. The ideal candidate will have a background in electronics, excellent communication skills, and the ability to troubleshoot complex issues. If you're passionate about delivering exceptional service and contributing to product improvements, we encourage you to apply

About the Job:
In this critical role, you will work closely with our sales team, operations management, and technical support to ensure timely resolution of customer concerns. Your expertise will also inform product development and improvements, aligning with MGC Diagnostics' corporate objectives. Key responsibilities include providing on-site remedial service, preventative maintenance, product installation, recertification, and upgrades for MedGraphics systems and new products. You will also collaborate with the Field Service Support Team and Field Service Manager to optimize customer satisfaction and reduce warranty expenses. Additionally, you will relay updates regarding customer database changes and interface with various teams for new product development and requirements.

What You'll Do:
* Provide technical support and service to customers across the Pacific Northwest region
* Collaborate with Field Service Support Team and Field Service Manager to optimize customer satisfaction
* Relay updates regarding customer database changes and interface with various teams
* Control service inventories and ensure all equipment sent to customers is returned efficiently
* Maintain accurate records and submit timely reports to Service Support Center and Sales Management

Qualifications:
* Bachelor's degree in Electronics or related field (or equivalent experience)
* Minimum 2 years of field service experience servicing medical equipment
* Excellent communication and problem-solving skills
* Ability to lift 50 pounds and maneuver equipment safely
* Willingness to travel extensively throughout the Pacific Northwest region for service requests

Benefits:
We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience, as well as an attractive benefits package that includes comprehensive health insurance, retirement plan, and generous paid time off.

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