Suite Server

3 weeks ago


Des Moines, Iowa, United States Oak View Group Full time

Job Summary

The Suite Server is a key member of our hospitality team, responsible for providing exceptional service to our guests in the suites at Wells Fargo Arena. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities

  • Assist the Suites Supervisor and Manager in preparation for events, including stocking of suite products, opening and closing procedures, and maintaining the productivity of the suite pantry and suite storage areas.
  • Maintain current tickets for designated suites as orders are placed and present accurate final checks to guests.
  • Ability to accurately report client orders and add tax/service charge as needed.
  • Check all food and beverage for quality and accuracy.
  • Demonstrate ability to meet company standards for excellent guest service, interaction with co-workers, uniform standards, and a well-groomed appearance.
  • Report any concerns to management.
  • Ability to read and comprehend Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen, dishware, glassware, flatware, executing service on the contracted event menu and event timeline.
  • Serve meals to guests or replenish food for buffet service.
  • Serve beverages to guests, including alcoholic beverages, and check guest's ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
  • Communicate last call in designated suites.
  • Listen and respond to any customer requests or concerns.
  • Refill salt, pepper, sugar, cream, condiments, and napkins as needed. Bus suite throughout the event.
  • Clean and polish equipment used for buffet set-up. Lock up refrigerators/liquor cabinets at end of shift.
  • Replace tableware and linens as needed during events or for room turnover.
  • Maintain a clean and organized workspace in accordance with standard operating procedures for sanitization, health, and safety standards.
  • Bartend as needed.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent preferred.
  • One or more years' experience as a server or in the food service industry preferred.
  • Ability to learn and use a POS (Point of Sale) system.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
  • Professional interpersonal communication skills with co-workers, guests, and managers.
  • Requires strict confidentiality with regard to guests of Wells Fargo Arena and suite owners.
  • Detail-oriented, organized, and ability to multi-task and prioritize in a fast-paced environment.
  • Ability to be self-directed while working in a team-oriented environment.
  • Ability to work a flexible schedule, including nights, weekends, and long hours.

About Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

We are committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally recognized basis.


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