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Overnight Support Specialist

2 months ago

Oswego, New York, United States Oswego County Opportunities, Inc. Full time

Sign On Bonus Opportunity
About Oswego County Opportunities


Oswego County Opportunities is a private, nonprofit human service agency dedicated to assisting over 15,000 individuals annually through a diverse range of more than 50 programs.

OCO fosters collaborations and delivers services that empower individuals, uplift communities, and transform lives.

OCO's mission not only directs our engagement with the community and clients but also shapes our approach to employee relations.

Our employees are our greatest asset, and our comprehensive benefits package is crafted to ensure peace of mind, enhancing the quality of life for you and your family.


OCO's employee benefits include:
403B Deferred Annuity Retirement Plan
Employee Assistance Program
Term Life Insurance
Paid leave (sick leave, PTO, holidays, etc.)
Health, Dental, and Vision Insurance available to Full-Time staff

Job Summary:
We are seeking to enhance our team with an overnight Victim Advocate.

In this role, you will deliver direct support services to victims of domestic and/or sexual violence and other crimes, primarily operating from the designated shelter.


Key Responsibilities:


Provide crisis intervention, supportive counseling, advocacy, and solution-focused decision-making to individuals and families affected by victimization through the crisis hotline and/or assigned locations.

Collaborate with a wide array of service providers and community support organizations to engage clients and assist them in accessing necessary services.

Serve as the primary responder for the evening and weekend on-call crisis hotline; deliver crisis intervention, supportive counseling, advocacy, and solution-focused decision-making to individuals and families facing victimization; directly manage crisis situations.

Work alongside the management team to support Advocacy staff in fulfilling program functions.
Assist with documentation of services provided.
Inform clients of available community services tailored to their specific needs. Aid in referrals and provide advocacy and assistance with completing applications for various individual needs, including compensation claims and community services.
Adhere to strict safety protocols while advocating for victims, ensuring the confidentiality of staff.

Develop and maintain assessments and individualized service plans, coordinating service activities to help clients meet their needs and protect their rights in various civil and legal contexts.

Facilitate the teaching and coaching of life skills such as safety planning, understanding civil/legal systems, positive problem-solving, and fostering healthy relationships.

Arrange transportation for clients to connect with courts, law enforcement, medical providers, and other essential community resources.

Case-manage on behalf of clients in collaboration with co-workers, supervisors, and community partners, including law enforcement, local courts, prosecutors, probation officers, and attorneys as necessary.

Plan safety measures for victims of domestic violence and crime while ensuring staff safety in various environments, including client homes, court accompaniments, and apartment viewings.

Maintain comprehensive records for individual client-related services, along with various documentation to report program outcomes, provide data for the agency's data management system, and complete documents for billable services and grant reports.

Oversee program-specific functions as assigned.

Job Requirements:


Demonstrate a passion for working with individuals and families, possessing a thorough understanding of the family development process and the OCO Service Delivery system.

Must complete and maintain all regulatory training/education for NYS DOH Rape Crisis Certification and Domestic Violence Advocate privilege.
Ability to work independently, being self-motivated, resourceful, organized, and adaptable in executing job responsibilities.
Familiarity with the geographical layout of the county and knowledge of civil/legal systems and human service resources available in the area.
Strong oral and written communication skills, along with excellent documentation and reporting capabilities.

Proficient in complex data entry, with the ability to read, interpret, and manipulate complex information.

Exhibit a demonstrated ability to engage with others in a warm, non-judgmental manner, serving as a positive role model.
Capable of directing the work of others, establishing priorities, and solving problems.
Maintain professionalism, good judgment, and strict confidentiality regarding client information.
Possess a detailed understanding of regulations, services, rights, and responsibilities for the populations served.
Ability to work with individuals with special needs, including those who may exhibit aggressive behaviors.

Flexibility in work schedule is essential to meet program needs; participation in 24-hour on-call emergency services on a rotating basis is required.

Must have acceptable health to fulfill the responsibilities of the position.

A valid NYS Driver's license with a driving record within policy and access to a properly insured, reliable vehicle for regular travel and transporting clients is necessary.


Minimum Qualifications:
Associate's Degree in a Human Services area preferred; and
1-3 years' experience in Human Services/Victim Assistance programming with diverse age groups and populations; or
Any equivalent combination of education, experience, and training.

Full-Time 36 hours per week / 52 weeks per year

Grade 9 (base rate $17.34 per hour + an additional $2/hour for hours worked between 11pm-6am)

Job Type:
Full-time

Pay:
$22.54 per hour

Benefits:

  • 403(b)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Overnight shift