Instructional Support Technician

4 weeks ago


Oswego, New York, United States SUNY Oswego Full time
Job Title: Instructional Support Technician

Join the team at SUNY Oswego as an Instructional Support Technician, where you will play a crucial role in maintaining advanced technology classrooms and instructional resources for the campus community.

Responsibilities:
  • Coordinate and oversee preventative maintenance of Advanced Technology Classrooms and documentation of work performed.
  • Assist in assembling, modifying, and/or installing new equipment, such as podium infrastructure, TVs, projectors, lecture capture cameras, etc.
  • Hands-on and remote troubleshooting for room systems that include projection, microphones, cameras, and desktop PCs and laptops.
  • Overall Classroom support includes assisting faculty and students with accessing equipment and applications.
  • Assist in the staffing of the Lanigan "Core" support desk phone and assist faculty and others in using instructional technology in ATCs at the main campus and by providing remote support to SUNY Oswego at Syracuse and OBCR Downtown.
  • Document and follow up on incident tickets (TeamDynamix) and catalog tasks specifically assigned.
  • Interact effectively with other personnel within the Campus Technology Service teams in order to provide users with a high quality of service, as well as, present a professional presence to vendors, faculty, administration, staff, and students.
  • Expand and develop technical skills and procedures in support of systems for improved installations and speedy but thorough resolution of problems.
  • Assist with support, set-up, and striking for special events such as Commencement, College Council, Admissions Open Houses, Webcasting, and other high-profile events as requested.
  • Install newly imaged or re-imaged desktop computers in the ATCs.
  • Research and make recommendations for replacements of classroom A/V equipment as assigned.
Requirements:
  • An associate's degree or higher at the time of hire with a minimum of one year of professional AV/IT experience.
  • Hands-on experience installing, operating, and troubleshooting AV systems, particularly digital video projection and AV control systems.
  • Experience with classroom AV buildouts which includes installation, wiring, program installation, cable management, full functionality testing, and training end-users as needed.
  • Previous customer service experience.
  • Troubleshooting digital displays and projectors.
Preferred Qualifications:
  • CTS, Certified Technology Specialist, AVIXA.
  • Hands-on experience with Crestron and Extron Control System Tools.
  • Experience with Zoom and Panopto video teleconferencing and recording.
  • Experience using support and ticketing tools such as Bomgar and TeamDynamix.
  • Hands-on experience with digital signage applications and hardware.
  • Understanding of ITIL concepts and/or ITIL Foundations certification.

SUNY Oswego is committed to enhancing its diversity and fostering an inclusive environment that respects, embraces, and promotes cultural competence, civil discourse, and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world.

As a candidate seeking consideration, you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity, and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development.



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