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Bakery Sales Lead

2 months ago

San Carlos, California, United States SusieCakes LLC Full time
About the Role

SusieCakes LLC is seeking a highly motivated and customer-focused Sales Lead to join our team in a Full Time capacity. As a Sales Lead, you will be responsible for delivering exceptional guest experiences and driving sales growth in our bakery operations.

Key Responsibilities
  • Ensure positive guest and team member experiences by responding to and addressing guest concerns in a timely and professional manner.
  • Communicate product offerings, new company initiatives, and general updates to the team to maintain a high level of service quality.
  • Collaborate with the culinary team to create a strong partnership and drive product sales by exceeding guest expectations.
  • Manage daily operations, including communication logs, meal breaks, food safety, and COVID procedures.
Requirements
  • Two years of experience in a customer service environment, preferably in the hospitality or food and beverage industry.
  • Excellent verbal and written communication skills.
  • Ability to adapt to a flexible schedule according to business needs.
  • Reliable transportation.
Physical Requirements
  • Frequent walking, kneeling, bending, and reaching overhead.
  • Able to stand for extended periods.
  • Ability to lift, move, and carry up to 50 pounds.
Education
  • Associates or Bachelor's degree with a focus in Business or Hospitality preferred.
  • High school diploma or GED required.
Language Skills
  • Must be able to speak, read, and write English.