Central Denials Account Representative

3 weeks ago


Birmingham, Alabama, United States Guidehouse Full time
Job Summary

We are seeking a highly skilled Central Denials Account Representative to join our team at Guidehouse. As a key member of our team, you will be responsible for conducting thorough account reviews to determine the appropriate action needed to resolve account balances.

Key Responsibilities
  • Review and perform thorough account reviews to determine the appropriate action needed to resolve account balances.
  • Review and perform the following tasks: Electronic Files, UB04's and 1500 Claim Files, Medical Record, and making outbound calls to Insurance Companies to resolve claim denials and account balances.
  • Perform Non-Clinical Appeals and assist Supervisor/Manager as needed with various projects.
  • Escalate payer issues/trends to a supervisor with the appropriate information or take appropriate action so that the issue expert can effectively resolve the issue.
  • Resubmit Corrected Claims and supporting documentation as needed for the patient experience.
  • Communicate with other organizational departments to ensure proper handling of patient accounts.
  • Communicate issues to management timely and perform other duties as assigned by direct supervisors.
Requirements
  • HS Diploma or equivalent.
  • 0-2 years medical provider experience working with UB04, appeals & denials.
Preferred Qualifications
  • Basic computer skills.
  • Good written and verbal communications skills.
  • Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact.
  • Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques.
  • Ability to interpret and apply reimbursement aspects of managed healthcare contracts.
  • Attentive listening skills.
  • Exceptional customer service skills including effective and efficient problem solving and analyzing skills.
  • Ability to initiate and follow through on projects and work independently with minimal supervision required.
What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.



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