Receiving Department Manager

5 days ago

Tucson, Arizona, United States Natural Grocers Full time
Job Summary

We are seeking a highly skilled and experienced Receiving Manager to join our team at Natural Grocers. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our receiving department.

Key Responsibilities
  • Oversee the receiving and processing of all incoming products, including date, accuracy, and damage checking.
  • Manage the staging of products for efficient delivery to the sales floor.
  • Process all POs, RPOs, mispicks, invoices, and paperwork in a timely and accurate manner.
  • Research and resolve all discrepancies.
  • Communicate with department managers regarding delivery issues and vendor out-of-stocks.
  • Follow up on special orders.
  • Operate a forklift and pallet jack as required.
  • Maintain a clean and organized back room.
  • Ensure all in-stock products meet company standards.
  • Train and monitor department personnel, including assigning and following up on tasks.
  • Work with other department managers to cross-train staff to accomplish all needed tasks.
  • Assist in interviewing and hiring for department needs.
  • Work with the store manager to address performance and/or disciplinary issues within the department.
  • Open and close the store, including DSR and the closing cash process.
  • Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
  • Maintain the safety and security of customers and employees.
  • Occasionally manage business disruptions to daily business, such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
  • Answer customer questions per company standards and policies.
  • Continually increase product knowledge.
  • Use SAP and inventory management software to run and analyze reports, email, and utilize other IS programs as needed.
Requirements
  • High School diploma, GED, or equivalent preferred.
  • 1-2 years of experience in retail, grocery, or natural foods environment.
  • 1-2 years of supervisory experience preferred.
  • 1-2 years of receiving experience preferred.
  • Ability to obtain forklift certification.
  • Ability to pass food safety training courses and/or certifications as required by law.
  • Ability to manage changing priorities and stay focused on tasks.
  • Sense of urgency in completing tasks.
  • Excellent customer service skills.
  • Highly organized with great attention to detail.
  • Ability to take direction and follow through.
  • Must be cashier trained and able to count currency.
  • Proficient in MS Word, Excel, and Outlook.
Benefits

Natural Grocers offers a comprehensive benefits package to our employees, including:

  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays – Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program
  • Full-Time Crew Members (30+ hours/week)
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Paid Medical Leave (through company-paid short-term disability insurance)
  • Company Paid Short-Term Disability Insurance
  • Company Paid Life Insurance
  • Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
  • Retirement Savings Plan (401k) with discretionary Company Match
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with Company Match
Physical Capabilities and Environmental Demands

Natural Grocers is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace that is inclusive and respectful of all employees.

Please note that this job description is not an employment contract and is subject to change with and without notice.

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