IT Support Specialist
1 week ago
We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will play a crucial role in providing top-notch technical support to our clients.
Job OverviewThis is an exciting opportunity for a motivated and detail-oriented individual to work with our clients' IT infrastructure. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance on software and hardware maintenance.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
You will be based in Andover, Massachusetts, but may be required to travel to various locations throughout the US.
Responsibilities- Provide technical support to clients via phone, email, or remote access
- Troubleshoot and resolve technical issues related to Windows PCs, Office 365, and other software applications
- Perform hardware and software installations, upgrades, and repairs
- Configure and troubleshoot network devices and routers
- Develop and implement process improvements to increase efficiency and reduce downtime
To be successful in this role, you will need:
- A strong understanding of Windows operating systems (Windows 7 and 10) and Office 365
- Experience with hardware and software troubleshooting and repair
- Excellent communication and customer service skills
- Ability to work effectively in a team environment
- Basic knowledge of networking principles and protocols
You will be working in a dynamic and collaborative environment, with a focus on delivering exceptional results. Our company values innovation, teamwork, and continuous learning, and we offer opportunities for professional growth and development.
As an IT Support Specialist, you can expect a competitive salary of around $60,000-$70,000 per year, depending on experience, plus benefits and bonuses. We also offer opportunities for career advancement and professional development.
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