Account Services Associate

4 weeks ago


Plano, Texas, United States LH Global Consulting Full time
Job Overview

We are seeking a highly skilled and detail-oriented Account Services Associate to join our team at LH Global Consulting. As a key member of our Operations Division, you will play a critical role in supporting functions and processes within the Account Servicing Teams.

Key Responsibilities
  1. Process requests in accordance with Account Servicing SLAs, prioritizing tasks, adhering to quality standards, and ensuring compliance with communication expectations.
  2. Generate, send, and retain documents as requested, ensuring accuracy and compliance with company Policy and Procedures.
  3. Provide exceptional customer service through general incoming calls, follow-up calls, and email responses as necessary.
  4. Participate in coaching and development sessions/trainings to enhance individual performance and overall department/team performance.
  5. Perform other duties as assigned by management.
Requirements
  • Strong verbal, written, and interpersonal communication skills.
  • Self-motivation and a self-starter mentality.
  • Ability to multitask and follow workflow processes for assigned job duties.
  • Experience working in a fast-paced team environment and adapting to changing priorities.
  • Proficiency with Microsoft Office Suite and general office equipment.
Qualifications
  • Minimum 1-year automotive finance experience (desirable).
  • Experience with Payment Processing, Titles, Total Loss, and Consumer Product Protection functions (desirable).
  • Auto Finance or related background (desirable).
  • 2 years of experience in a fast-paced office environment (desirable).
  • High school diploma or general education degree (GED).


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