Retail Supervisor

2 weeks ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States Fanatics Full time

Job Overview

POSITION SUMMARY:


The Retail Supervisor (part-time) is essential in enhancing the store and/or venue experience by collaborating with the Leadership team to deliver an outstanding game day and fan atmosphere by guiding the Retail Associate team.

The Retail Supervisor will achieve objectives by mentoring Retail Associates to uphold operational excellence standards.


This role requires a part-time commitment, including shifts during days, evenings, weekends, and extended hours on game days and during events.


Key Responsibilities:

  • Drive sales performance through effective daily operations management.
  • Assist with back-of-house functions; ensure stockroom is well-organized.
  • Familiarity with retail management systems, including but not limited to OpSuite5.0 (online inventory management), POS (point of sale), and CAYAN (credit card processing).
  • Collaborate with the Leadership team on decisions regarding revenue goals, per capita sales, and units sold per transaction.
  • Work alongside Retail Associates to guarantee an exceptional fan experience.
  • Clearly communicate expectations for tasks and projects to Retail Associates.
  • Provide training and support to Retail Associates as necessary.
  • Guide Retail Associates based on performance observations and knowledge of operational excellence to ensure a superior fan experience.
  • Understand and embody Fanatics Values and their relevance to the role.
  • Fulfill 'Manager on Duty' responsibilities as required.
Educational Background, Experience, and Requirements

  • Must be at least 18 years old.
  • Preferred one year of experience in retail or sales.
  • Ability to work independently and responsibly in a dynamic environment.
  • Foreign language proficiency is advantageous.
Job Knowledge, Skills, and Abilities

  • Exhibit a fun, outgoing, confident, and professional demeanor.
  • Prior leadership experience is preferred.
  • Ability to collaborate effectively with all management levels, build partnerships, and coach teams.
  • Act decisively in partnership with the leadership team to resolve issues.
  • Represent Fanatics/League/Team Values and standards effectively.
  • Ability to manage and prioritize multiple tasks while maintaining composure under pressure.
  • Strong communication, literacy, and numeracy skills.

Physical Requirements:

  • Regularly required to sit, stand, reach, bend, and move throughout the facility as needed.
  • Must be capable of lifting and carrying up to 30 lbs.
  • Game Day/Event scheduling may involve exposure to various weather conditions if assigned to an outdoor location.


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