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Customer Support Technician

2 weeks ago

Sacramento, California, United States Supermicro Full time
About This Opportunity

We're looking for a skilled Customer Support Technician to join our team at Supermicro. As a key member of our global support network, you will be responsible for providing technical support and solutions to our customers worldwide.

Key Responsibilities and Requirements
  • Provide technical support over the phone, in person, or via web to address hardware and software challenges.
  • Resolve complex technical problems related to Supermicro equipment in an enterprise environment, including conducting tests and simulations to assist with problem-solving.
  • Lead preventive maintenance actions, manage repair/parts cycle times, and handle L2 ticket escalations.
Why This Role Matters
  • This role plays a critical part in ensuring customer satisfaction across the globe.
  • You will support Supermicro's growing service network and contribute to building a world-class service organization.