Family Support Liaison

1 week ago

Lebanon, New Hampshire, United States Waypoint Full time
Job Overview

About Our Organization

At Waypoint, we embrace diversity and inclusion, encouraging our staff to express their true selves in the workplace. Our proactive approach to challenges forms the core of our success. We tackle obstacles with courage and integrity, fostering a dynamic and spirited team environment dedicated to developing outstanding programs and services for our community. We continuously evolve, adapt, and innovate to meet the needs of those we serve.

Position Summary

Waypoint is seeking a dedicated and mission-oriented individual to fill the role of Family Engagement Coordinator (FEC) within our Family Preservation Team. This position is essential in bridging the gap between Waypoint and the DCYF District office. The FEC will focus on cultivating relationships that promote effective communication and strengthen partnerships among Waypoint, DCYF, community organizations, and families in need of assistance. Additionally, this role will involve managing a small caseload of 2-3 families as required. This is a part-time position with flexible hours, up to 29 hours per week.

Key Responsibilities

  • Attend monthly meetings with DCYF personnel.
  • Collaborate with the DCYF team to gather necessary documentation for family transitions.
  • Establish and maintain timely communication between DCYF and families seeking voluntary services.
  • Follow up with families who have not yet engaged with available services.
  • Act as a supportive team member to strengthen partnerships between Waypoint, DCYF, community organizations, and families.
  • Enhance communication effectiveness between families and CB-VS providers and DCYF when applicable.
  • Foster ongoing relationships with families receiving voluntary services by recognizing and celebrating their successes.
  • Work alongside case managers and supervisors during case consultations.
  • Maintain accurate data on case assignments and monitor progress in collaboration with the leadership CBVS team.
  • Assist the QI team in conducting quarterly and annual data assessments to evaluate growth and outcomes.
  • Support case managers in implementing solution-focused casework methodologies.
  • Manage a small caseload of families, conducting intakes and engaging with them weekly to assess strengths, needs, and required resources.
  • Complete and submit intake documentation, ensuring timely and thorough completion of all required case records.

Qualifications

  • Preferred: BA or BS Degree or 2 years of relevant experience.
  • Must successfully complete a criminal background check, with no history of abuse, neglect, or exploitation, as well as motor vehicle record checks.
  • Possess a valid driver's license, reliable transportation, and auto insurance meeting agency minimum liability standards of $50,000/$100,000.
  • Ability to work a flexible schedule.
  • Strong verbal and written communication skills, with the confidence to seek guidance when necessary.
  • Proven ability to build positive relationships with clients and colleagues.
  • Capable of advocating for, supporting, and guiding clients while providing helpful resources.
  • Able to work independently and collaboratively as part of a team.
  • Exhibit empathy, compassion, and care for individuals while maintaining appropriate boundaries.
  • Must be able to navigate stairs.

Benefits and Advantages

  • A diverse and inclusive company culture with engaged leadership.
  • Opportunities for internal growth and various career paths at all levels.
  • Training and educational assistance for both bachelor's and master's level candidates.
  • Generous paid time off, including personal, sick, and vacation hours, plus an additional 10 paid company holidays.
  • Retirement planning with company matching contributions.
  • Generous mileage reimbursement.
  • Half-day Fridays during the summer months.

Why Choose Waypoint?

Join an organization that prioritizes its people and fosters a supportive environment. Waypoint values work-life balance and flexibility, ensuring that our employees can thrive both personally and professionally. We offer competitive compensation and comprehensive benefits that evolve to meet the needs of our staff.

As part of our community, you will have the opportunity to make a meaningful impact. Waypoint serves New Hampshire residents throughout their lives, working collaboratively to create a social safety net for all. We uphold a culture of mutual respect within our workplace and the greater New Hampshire community. Whatever challenges you encounter in your career journey, Waypoint is committed to providing support along the way.

Waypoint is an equal-opportunity employer.

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