Restaurant Operations Manager
4 weeks ago
Job Summary:
The General Manager is responsible for the overall performance of restaurant operations, including customer service, financials, food quality, beverage quality, guest and employee safety practices.
Key Responsibilities:
- Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
- Ensure the restaurant is in compliance with all applicable federal, state and local laws, codes and regulations.
- Investigate and resolve food quality and service complaints.
- Supervise cleaning and maintenance of equipment and arrange for repairs, contracts and other services.
- Develop and implement marketing, advertising, and promotional activities and campaigns.
- Ensure consistent high quality of food preparation and service.
- Manage and maintain detailed inventory status, including food, liquor, beer, wine, furniture, accessories, equipment, and tool inventories.
- Prepare budgets and financial reports, and monitor budgets to ensure efficient operation and that expenditures stay within budget limitations.
- Provide direction to employees regarding operational and procedural issues, and conduct performance reviews.
- Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
Requirements:
- Two to three years of restaurant management experience or one year as a Benihana manager with good performance and positive results.
- High School Diploma or GED Equivalent preferred.
- Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports.
- Knowledge of computers (MS Word, Excel).
- Must possess a valid driver's license where applicable.
- Must be eligible to work in the United States.
- Must agree to background check.
- ServSafe certified alcohol service certified preferred.
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