Residential Installation Specialist

2 weeks ago

Beltsville, Maryland, United States Pella Mid-Atlantic Full time
Job Overview

Position Summary:

The Installation Technician serves as the key liaison for the designated in-house installation team, overseeing work processes at various job sites. This role involves collaborating with the installation crew to remove outdated windows and doors, while expertly installing new Pella products in residential settings. The Technician also plays a crucial role in order verification and acts as a point of contact for subcontracted installation teams. A commitment to achieving and maintaining customer satisfaction is paramount.

Key Responsibilities:

  • Coordinate installation schedules with the Project Coordinator and/or Installation Supervisor for assigned jobs.
  • Direct work processes effectively on-site.
  • Assess work order forms to determine installation methods, required materials, tools, and procedures.
  • Install windows and doors according to Pella Corporation's guidelines and quality standards.
  • Test each unit's functionality and demonstrate product operations to customers.
  • Maintain a clean and organized job site post-installation.
  • Communicate effectively with customers, representing Pella Mid-Atlantic professionally.
  • Provide training on new window operations and customer service procedures.
  • Ensure customers complete the Certificate of Completion and manage any outstanding balances.
  • Exhibit a strong commitment to high-quality workmanship.
  • Conduct order verifications as necessary to align with business requirements.
  • Inspect job sites for subcontracted installers as needed.
  • Handle recovery work to meet business demands.
  • Ensure all products/materials removed from the warehouse are properly documented and returned as needed.
  • Utilize, maintain, and store company-provided tools responsibly.
  • Adhere to safety protocols by keeping work areas tidy, following safety measures, and reporting safety concerns.
  • Possess a valid driver's license and comply with the company's Fleet Safety Policy.

Qualifications:

  • Preferred: AA or Technical degree; High School Diploma with relevant experience.
  • 4-5 years of experience in construction with project leadership.
  • Familiarity with general construction applications and terminology is beneficial.
  • Communication Skills:
  • Strong listening abilities.
  • Ability to articulate clearly in various situations.
  • Respond promptly and effectively to inquiries via phone or email.
  • Write clearly and accurately; interpret written information; proofread for correctness.
  • Capable of presenting information in both individual and small group settings.
  • Mathematical Skills:
  • Proficient in basic arithmetic operations.
  • Experience with Microsoft Office Suite, including Excel, Word, and Outlook.
  • Reasoning Abilities:
  • Ability to follow instructions in various formats.
  • Handle problems with a few concrete variables in standardized situations.
  • Engage with a diverse internal and external customer base.
  • Organizational Skills:
  • Set priorities and work independently with minimal supervision.
  • Meet established performance standards and seek improvements.
  • Identify and resolve issues promptly; analyze information effectively.
  • Demonstrate attention to detail and accuracy.
  • Adapt to changes in the work environment.
  • Consistently punctual and reliable; ensure responsibilities are managed in absence.

Pella Mid-Atlantic conducts background checks and drug screenings for all candidates. We are an Equal Opportunity / Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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