Hearing Care Specialist

3 days ago

Huntington Beach, California, United States WS Audiology Americas Full time
Transform Lives with HearUSA

HearUSA is a pioneering leader in hearing healthcare, dedicated to making hearing care simpler and more accessible than ever before. Our mission is to set a new standard in modern hearing care, reducing the stigma around hearing loss and empowering individuals to take control of their hearing health.

Key Responsibilities:
  • Conduct comprehensive hearing evaluations, selecting and fitting hearing aids that meet the unique needs of each client, adhering to our client-centric service model of Simply Excellent Hearing Care.
  • Demonstrate hearing aids as part of annual evaluations, creating a personalized auditory simulation to showcase the benefits of our technology.
  • Evaluate test results in conjunction with client needs' assessments to provide tailored recommendations, maximizing client benefits.
  • Perform routine follow-ups, clean and checks, and hearing aid repairs, maintaining expertise in ear impression taking, earmold modification, and ALD accessories.
  • Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care, partnering with district managers, HCP team leads, and L&D to adopt new initiatives and grow revenue.
  • Build a local community to proactively generate service demand and support marketing campaigns, such as physician outreach and health fairs.
  • Comply with state license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG), operating in a HIPAA-compliant manner.
  • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of current hearing aid technology.
Requirements:
  • Experience in a similar Audiology or Hearing Aid Specialist role.
  • Active state license in Audiology and/or hearing aid dispensing.
  • 1-5 years of experience preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Basic or advanced written communication skills.
  • Experience interacting with customers/clients.
  • Ability to communicate detailed or technical information clearly, accurately, and concisely.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
A Place to Grow Your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. You will benefit from:

  • A structure of field support for your hearing center.
  • A professional development team of dedicated Regional Training Managers.
  • Continuing education, LinkedIn Learning & licensing reimbursement.
  • Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager.
  • Paid externships and a Hearing Instrument Specialist Trainee program.
The Support of a Leader in Hearing Health:

HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Benefits:
  • Monthly Commissions.
  • CEUs & State Licensure Renewals for HCPs.
  • Defined Career Paths.
  • Sponsorship & Preceptor Opportunities.
  • President's Club Incentives.
  • Employee Referral Program.
Lifestyle & Benefits:
  • Comprehensive Benefits Package.
  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Relocation Assistance.
  • Service Days & Diversity, Equity & Inclusion Initiatives.

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