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Group Operations Manager

1 month ago


Carlisle, Pennsylvania, United States DHL International GmbH Full time

As a key member of our team at DHL International GmbH, the Group Coordinator Lead will be responsible for providing exceptional customer service, processing orders, handling complaints, and processing returns in a prompt, courteous, and effective manner. Key responsibilities include:

Key Accountabilities:

  • Track and trace customer service requests
  • Lead and coordinate operations to ensure timely and efficient service delivery
  • Collaborate with the supervisor to direct clerical duties and freight claim reporting

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills