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Group Operations Manager
1 month ago
As a key member of our team at DHL International GmbH, the Group Coordinator Lead will be responsible for providing exceptional customer service, processing orders, handling complaints, and processing returns in a prompt, courteous, and effective manner. Key responsibilities include:
Key Accountabilities:
- Track and trace customer service requests
- Lead and coordinate operations to ensure timely and efficient service delivery
- Collaborate with the supervisor to direct clerical duties and freight claim reporting
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills