Medical Office Coordinator

4 weeks ago


Bismarck, North Dakota, United States CommonSpirit Health Full time
Overview:
CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, and we are seeking a Part Time Clinic Receptionist to join our team.

This role will collaborate with medical records and other registration/scheduling departments, performing a variety of business office and reception duties accurately and with minimal supervision.

The successful candidate will be responsible for scheduling all services in accordance with policies, procedures, protocols, and guidelines. They will also interview, review, register, update, and enter demographic and insurance information accurately and completely into an electronic medical record scheduling system.

Additionally, the candidate will direct and screen all incoming calls, gather information, transfer to or take messages for appropriate staff in a professional and efficient manner, while maintaining excellent public relations.

Responsibilities include, but are not limited to:
  • answering and routing phone calls in accordance with practice policies;
  • scheduling patient appointments;
  • greeting and registering patients;
  • collecting, verifying, and updating patient demographic and insurance information;
  • gathering and coding charge information;

What You'll Do:
~ Responsible for scheduling all services in accordance with the policies, procedures, protocols, and guidelines

~ Interview, review, registers, update, enters demographic and insurance information accurately and completely into an electronic medical record scheduling system

~ Smiles and greets all incoming patients immediately. Notifies appropriate clinical staff of each patient's arrival and assures that patients are informed of any appointment delays if waiting more than 10 minutes from their appointment time.

~ Directs and screens all incoming calls, gathers information, transfer to or takes message for appropriate staff in a professional, efficient manner endeavoring to maintain excellent public relations. Communicates information and messages accurately to other departments, physicians' offices, and outside agencies as directed by Clinic policy

~ Scheduling follow-up and referral appointments

~ Reschedules and/or contacts all orphaned appointments within 24 hours of the time the original appointment was canceled

~ Accurately and timely records and updates physician schedules relating to call, vacation, meeting, and clinic time.

~ Collaborates with clinical staff to manage referrals and ensure that test results and consultation reports are received back by clinic providers when patients are sent to outside facilities

~ Copies, mails, scans, and files all medical information pertaining to patient records

~ Follows release of information policies and procedures when verifying and releasing requested medical information

~ Collects patient co-pays and issues receipts to patients

~ Cross-train to perform basic clinical (nurse aid) and laboratory (phlebotomy and waived testing) processes as needed per clinic efficiencies.

~ Complete cross-trained duties to include applicable training to maintain proficiency.

Qualifications:
High school degree or equivalent
Medical office experience preferred
CommonSpirit Health

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