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Spa Front Desk Representative
2 months ago
Maintain comprehensive knowledge of hotel features, services, and hours of operation, as well as Salon & Spa services, retail, and professional products. Ensure familiarity with the Fitness Center program and scheduled daily group activities.
Key Responsibilities- Maintain complete knowledge and adherence to hotel and departmental policies and procedures.
- Provide a warm welcome and fond farewell to each guest.
- Accommodate all guest requests promptly and courteously.
- Handle guest complaints by following instant guest pacification procedures and ensuring guest satisfaction.
- Provide providers with an accurate daily schedule throughout the shift.
- Ensure providers are paged and/or advised of arrival of all guests.
- Successfully complete the training/certification process.
- Notify engineering of all maintenance needs.
- Assist the Fitness Center, Salon & Spa as needed.
- Perform any task deemed necessary by management.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure at all times.
- Obtain department keys and secure the security of such.
- Access all functions of the computer system in accordance with department specifications.
- Set up workstations with necessary supplies. Maintain cleanliness throughout the shift.
- Legibly complete requisition for additional supplies/materials and submit to Spa Front Desk Supervisor.
- Review in-house guest list and be familiar with guest names and room locations.
- Maintain cleanliness of the Spa.
- Ability to stand for periods exceeding 50% of shifts.
- Ability to lift, reach, bend, stoop, stand, and walk continuously, climb stairs, and push or pull heavy equipment.
- Ability to lift up to 50 pounds, including pushing and pulling on a daily basis.
- Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.
- Ability to promote Spa products and services.
- Ability to schedule various services for individuals and large groups utilizing spa reservations software system.
- Ability to input and access data in the computer.
- Ability to remain stationary at assigned post for extended periods of time.
- Ability to close out cash drawer.
- Ability to perform job functions with minimal supervision.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to promote positive relations with all individuals who approach the Salon & Spa desk.
- Ability to think clearly, quickly, maintain concentration, and make concise decisions.
- Ability to prioritize, organize, and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Flexibility in schedule.
Part-time
