Collision Repair Facility Manager

5 days ago


Goshen, Indiana, United States DARCARS Automotive Group Full time
About the Role

The successful candidate will have a proven track record of leadership and management experience in the automotive collision repair industry. You will direct the activities of body shop employees, oversee the development of business through insurance adjusters, customers, and other sources, and maintain DARCARS quality standards.

Key Responsibilities:

  • Increase sales growth, overall gross profit and percentage, net profit and percentage, and employee retention
  • Set standards, communicate and establish goals to ensure and develop action plans to facilitate improvement of business performance
  • Establish and maintain good working relationships with insurance adjusters
  • Monitor parts department orders to ensure timely parts availability
  • Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
  • Hire, train, motivate, and monitor the performance of all body shop employees
  • Promote a team environment, communicate effectively with technicians, estimators, body shop staff, and regional management
  • Continually improve the skill level of all personnel by facilitating training opportunities and on-the-job mentorship
  • Maintain the department's safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors, and visitors
  • Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Ensure that customer concerns and inquiries are handled immediately and according to company guidelines
  • Maintain high-quality service repairs
  • Maintain manufacturer and ICAR certifications for the shop
  • Stay current on new information technologies to improve business and efficiencies


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