Senior Collision Repair Operations Manager

1 week ago


Goshen, Indiana, United States DARCARS Automotive Group Full time

About DARCARS Automotive Group

DARCARS Automotive Group is a leading automotive dealership group seeking an experienced leader to join our team as a Senior Collision Repair Operations Manager. We are committed to providing exceptional customer service and delivering high-quality repairs. If you have a passion for leadership and a drive for excellence, we encourage you to apply.

Job Summary:

We are seeking a seasoned professional with extensive experience in managing collision repair operations to lead our body shop team. As the Senior Collision Repair Operations Manager, you will be responsible for driving business growth through insurance adjusters, customers, and other sources, while maintaining our high standards of quality and safety.

Key Responsibilities:

  • Increase Sales Growth: Develop and implement strategies to boost sales revenue, overall gross profit, net profit, and employee retention.
  • Leadership and Team Management: Direct the activities of body shop employees, including meeting productivity levels, time schedules, and maintaining our quality standards.
  • Customer Relations: Foster good working relationships with insurance adjusters, monitor parts department orders, and ensure timely parts availability.
  • Staff Development: Hire, train, motivate, and monitor the performance of all body shop employees, promoting a team environment and encouraging effective communication.
  • Training and Development: Facilitate training opportunities and on-the-job mentorship to continually improve the skill level of personnel.
  • Safety and Compliance: Maintain the department's safety according to applicable requirements and published procedures, ensuring adherence to local ordinances, federal, state, and local regulations.
  • Certifications and Technology: Stay current on new information technologies and maintain manufacturer and ICAR certifications for the shop.
  • Quality and Service: Ensure that customer concerns and inquiries are handled promptly and according to company guidelines, maintaining high-quality service repairs.

Requirements:

  • Leadership Experience: Proven track record of successful leadership and management performance, preferably in a similar role within the automotive industry.
  • Communication Skills: Strong interpersonal and communication skills, with the ability to effectively interact with technicians, estimators, body shop staff, and regional management.
  • Industry Knowledge: Minimum of 5-8 years of automotive collision repair experience, with at least 3 years running a body shop preferred.
  • Technical Skills: Proficient in CCC One and Reynolds Ignite, with knowledge of Microsoft Office applications and familiarity with degree programs in automotive technology or military equivalent experience a plus.

Benefits:

  • Competitive Salary: Our Senior Collision Repair Operations Manager salary ranges from $85,000 to $110,000 annually, commensurate with experience.
  • Benefits Package: Comprehensive benefits package, including medical, vision, dental, short-term and long-term disability plans, life insurance, 401(k) matching, paid holiday's & PTO, employee discounts on vehicle purchases, parts and service repairs, and opportunities to join our community service initiatives.

Equal Opportunity Employer: We are an equal opportunity employer and a drug-free workplace. Offers of employment are contingent upon successfully passing background screening, which includes a criminal background check, review of consumer and motor vehicle records, verification of SSN. Employment is on an at-will basis and subject to termination if dealership rules and regulations are violated.



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