Patient Care Coordinator

6 days ago


Tyler, Texas, United States Bethesda Health Clinic Full time
Responsibilities

We are looking for a highly organized and detail-oriented individual to provide excellent customer service while performing various patient relations, clerical, and business office functions. The successful candidate will be responsible for:

  • Providing outstanding customer service
  • CHECKING PATIENTS IN AND OUT EFFICIENTLY
  • COLLECTING PATIENT FEES, BILL ACCORDINGLY, AND BALANCING CASH DRAWER DAILY
  • SCHEDULING, RESCHEDULING, AND CANCELING PATIENT APPOINTMENTS
  • CALLING PATIENTS TO REMIND THEM OF UPCOMING APPOINTMENTS
  • ANSWERING AND RETURNING PHONE CALLS IN A TIMELY AND COURTEOUS MANNER
  • TRANSLATING PHONE CALLS, IN-PERSON CONVERSATIONS, AND MEDICAL VISIT INFORMATION BETWEEN PATIENTS AND OTHER ESSENTIAL STAFF
  • ENSURING PATIENT INQUIRIES ARE HANDLED IN A PROFESSIONAL AND EXPEDITIOUS MANNER
  • AVIDING BY DISCRETION AND PHI GUIDELINES BY MAINTAINING CONFIDENTIALITY OF ALL DOCTOR AND PATIENT INFORMATION
  • Maintaining effective communication with other individuals, departments, and third parties as necessary


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