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Member Service Representative

2 months ago


Bixby, Oklahoma, United States Communication Federal Credit Union Full time
Job Description:

As a Member Service Representative at Communication Federal Credit Union, you will play a vital role in delivering exceptional member experiences by providing prompt, efficient, and courteous service. Your primary responsibilities will include processing accurate teller transactions, serving as the front-line contact for members, and building relationships with our valued customers.

Key Responsibilities:
  • Process teller transactions, including deposits, withdrawals, and loan payments, with accuracy and efficiency.
  • Serve as the primary point of contact for members, providing personalized support and addressing their financial needs.
  • Understand and cross-sell credit union products and services, aligning with members' financial goals and objectives.
  • Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
  • Adhere to all credit union policies and procedures, ensuring compliance and maintaining a high level of professionalism.
  • Perform other job-related duties as assigned, contributing to the overall success of the team.
Requirements:
  • High school diploma or equivalent required; prior experience in a financial institution or retail customer sales/service environment preferred.
  • Cash-handling experience a plus, with a strong focus on accuracy and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Strong problem-solving skills, with a focus on finding creative solutions to meet member needs.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive compensation package, including benefits and incentives.
  • A chance to make a meaningful impact on the lives of our members, contributing to their financial well-being and success.