Shuttle Operations Supervisor

2 weeks ago


TX United States SP+ Full time
Job Summary

At SP+, we are driven by Our Promise, "Making Every Moment Matter for a World on the Go." As a Shuttle Operations Supervisor, you will play a critical role in ensuring the day-to-day management of our shuttle operations, adhering to contractual guidelines, company policies, and procedures. Your primary focus will be on fostering good client relations, promoting a professional image, and approach to the business.

Key Responsibilities
  • Participate in initiatives to enhance client and customer satisfaction.
  • Assist in the management of daily activities at assigned locations.
  • Support management duties as assigned.
  • Provide exceptional customer service.
  • Assist with equipment maintenance and repair, as well as general maintenance tasks as directed by the Facility Manager.
  • Report any known accidents, observed or suspected violations of Company policy, safety hazards, or unusual occurrences to the Facility Manager.
  • Assist with cleanup of debris, water, oil spills, and other hazards. Substitute for any position, if necessary.
  • Have a thorough knowledge of shuttle operation areas, transportation routes, major streets, landmarks, and freeways in the area of the garage.
  • Perform other duties as needed.
Requirements

To succeed in this role, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: A minimum of a high school diploma or equivalent and a minimum of one month of related experience or training; or an equivalent combination of education and experience. Prior supervisory experience with a DOT-regulated shuttle operation is preferred.

License Requirement: A valid state-issued driver's license with a current address and an acceptable driving record is required.

DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift, and/or weekends may be required.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains a positive attitude. Responds to requests for service and assistance.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and to talk.

The employee is occasionally required to climb or balance; stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.


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