Fundraising Data Specialist

3 weeks ago


Boston, Massachusetts, United States The Greater Boston Food Full time
Fundraising Data Specialist

The Greater Boston Food Bank is seeking a highly skilled Fundraising Data Specialist to join our Advancement team. This role provides essential oversight of fundraising data that informs the effective identification, cultivation, solicitation, and stewardship of donors. As a key member of our team, you will be responsible for monitoring and maintaining the data health and quality of the donor database in Salesforce and working closely with departmental leadership to identify areas for optimization in data entry processes and propose and implement solutions. You will also work closely with the Advancement Operations Associate to review gift entry data for accuracy and consistency.

In this role, you will oversee data integrity protocols to maintain accurate donor records, practice and foster consistent record keeping and analysis across various technologies, and maintain the integrity of donor data within Salesforce through necessary maintenance and data hygiene with data originating from multiple sources. You will lead development efforts to ensure data security compliance through all channels and that GBFB meets the Payment Card Industry Data Security Standard (PCI DSS). You will also oversee maintenance of Salesforce and third-party platforms related to fundraising and marketing/communication efforts and data, develop and disseminate data management, Salesforce, and Advancement Operations related standard operating procedures (SOPs), manage data migration to/from database, and create new donor records, appeal and gift codes, and other revenue tracking information as needed.

You will work in cooperation with development and marketing teams to initiate and manage data appends to Salesforce with necessary updates to emails, addresses, ages, and other demographic information that provides requested intelligence on donors, and ensure that all donor data is maintained securely. Additionally, you will be responsible for data request and suppression files for the Direct Response program, including the managed donor and direct mail program and segmented Harvester Circle program, and for the Newsletter data files, coordinate with and support Marketing Director and Marketing vendor to ensure segmentation of mid-level and major donors for stewardship and cultivation for the major donor pipeline, monitor progress on daily gift batch import from the lockbox, support regular review of the lockbox files, and foster a close relationship with the Finance team on all gift entry processes and reporting.

To succeed in this role, you will need strong analytical skills essential for fundraising data analysis, be a self-starter with proven ability to handle multiple and varied tasks, plan, execute, and evaluate projects, have excellent attention to detail, possess strong organizational and prioritization skills, have strong written and oral communication skills, be able to identify problems, analyze information and recommend solutions, and work independently with minimal supervision. A bachelor's degree is preferred, but an associate degree is required, and at least three years of full-time professional experience in donor services, advancement services, advancement operations, database management, data analytics or comparable field is required. Proficient in use of CRM databases, especially Salesforce, digital competency, including demonstrated proficiency in Microsoft Office platforms (Word, Excel, Outlook), and availability to work occasional evenings and weekends are also required. The estimated salary for this role is $65,000-$85,000 per year, depending on location and experience.

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