IT Support Specialist

3 days ago


Longmont, Colorado, United States TeamLogic IT, Longmont, CO Full time
Job Overview

As a Technical Service Professional at TeamLogic IT in Longmont, CO, you will play a critical role in ensuring the smooth operation of our clients' systems. Your primary responsibility will be to provide timely and effective support to end-users via various communication channels.

">Key Responsibilities
  • Providing top-notch technical assistance to customers via phone, email, and web portal.
  • Setting up and configuring new systems for seamless integration.
  • Prioritizing incidents and service requests according to established processes to meet defined SLAs.
  • Utilizing remote tools and diagnostic utilities to troubleshoot issues efficiently.

We are looking for an experienced individual with a strong background in computer science or a related field, or equivalent work experience. You must possess expert-level knowledge of desktop operating systems (Windows 10, Windows 11, and Mac OS) and server operating systems (Server 2012, Server 2016, Server 2019, and Linux). Additionally, you should have expertise in firewall configuration and troubleshooting, specifically with Sonic Wall, Sophos, Meraki, and Palo Alto.

The estimated salary for this position is $85,000 - $110,000 per year, depending on qualifications and experience.



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