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Automotive Parts Specialist

2 months ago

Vacaville, California, United States Wise Auto Group Full time
Job Overview

At Wise Auto Group, we have been a cornerstone of the automotive community for over a century. Our philosophy revolves around nurturing talent and fostering a culture of excellence. We seek individuals who are eager to excel and make a mark in the automotive sector. Being part of Wise Auto means embarking on a fulfilling career journey.

We are in search of candidates who aspire to:

  • Elevate standards within the Automotive Industry
  • Advance their professional development
  • Gain insights from industry leaders
  • Embark on a long-term CAREER path

An Automotive Parts Specialist plays a crucial role in delivering exceptional customer service and managing retail sales within our Parts Department. Key responsibilities include assisting customers in selecting the necessary parts, managing inventory, and ensuring a seamless shopping experience. Ideal candidates will be friendly, articulate, and self-motivated, with a strong emphasis on communication skills and a positive demeanor.

Key Responsibilities

  • Assist all customers (both retail and shop) in identifying required parts in a courteous and efficient manner.
  • Inform customers about related part requirements and promotional offers, ensuring they are aware of the complete product range.
  • Handle phone inquiries, providing accurate price quotes and information.
  • Deliver exceptional service to both internal and external customers.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding out-of-stock items or urgent shop materials.
  • Source out-of-stock parts from external suppliers and process emergency orders as needed.
  • Notify service advisors and customers upon receipt of special ordered parts.
  • Follow up on back-ordered items.
  • Conduct weekly verification of will-call and back-order files, returning unclaimed items to vendors or restocking them.
  • Ensure all internal parts requests are billed appropriately on service repair orders.
  • Process payments from retail customers or secure credit authorizations.
  • Issue credits for returned parts, verifying original invoices or numbers for accuracy.
  • Maintain cleanliness and organization in front and rear counter areas.
  • Participate in available training programs.
  • Stay updated on new products and updates.
  • Collaborate with the parts manager to maintain a lost sales tracking system.
  • Uphold a professional appearance at all times.
  • Perform additional tasks as assigned.

Qualifications

  • Minimum of 3 months of relevant experience or training; or a combination of education and experience.
  • Experience in both front and back counter operations is preferred.
  • Excellent communication and customer relations skills.
  • Strong mathematical and reading comprehension abilities.
  • Basic understanding of distribution center functions.
  • Ability to lift up to 60 lbs and work at heights of 25 feet or more.
  • Willingness to be certified to operate a forklift within 90 days of hire.
  • Must be at least 18 years old.
  • Warehouse and material handling experience is a plus.
  • Proficient in computer usage and able to learn new software quickly.
  • High school diploma or equivalent is preferred.
  • Valid driver's license with a clean driving record.

Benefits

  • Comprehensive Medical, Dental & Vision Insurance.
  • 401k plan with matching contributions.
  • Paid Vacation, Holidays, and Sick Leave.
  • Opportunities for professional growth.
  • Fully paid training programs for rapid advancement, including regular performance reviews.
  • Employee vehicle purchase plans.
  • A family-oriented culture with a structured environment.
  • Long-term job security.
  • Discounts on vehicles, services, and parts for employees.
  • Employee recognition initiatives.
  • Competitive compensation packages.

Wise Auto Group is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.