Banking Support Professional

5 days ago


Waunakee, Wisconsin, United States Lake Ridge Bank Full time
Job Description

This Banking Support Professional role at Lake Ridge Bank involves handling customer inquiries, resolving issues, and providing exceptional support. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.

Main Responsibilities
  • Handle inbound calls, addressing client inquiries and concerns in a professional and courteous manner.
  • Research and resolve client issues, taking ownership of every call and collaborating with other departments as needed.
  • Manage ITM operations, processing transactions accurately and efficiently.
Requirements
  • Associates degree in Business, Accounting, Finance, or relevant field; 3-4 years of experience in a financial services work environment.
  • 1-2 years of previous client service experience, preferably in a call center or banking environment.
  • Ability to work effectively in a team environment, prioritizing tasks and managing multiple responsibilities.
Estimated Salary:

$55,000 - $75,000 per year, depending on experience.



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