Automotive Service Advisor
18 hours ago
We are seeking a skilled and customer-focused Service Advisor to join our team at Lawrence Chevrolet. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
The ideal candidate will have a strong understanding of automotive technologies and be able to communicate effectively with customers and service technicians. You will be responsible for determining customer needs, recommending repairs and maintenance, and promoting sales of products and services.
Key Responsibilities:
- Determine customer needs and expectations for service visits and scheduled maintenance
- Recommend vehicle repairs and maintenance based on customer requests, vehicle operation, and manufacturer guidelines
- Promote sales of products and services that benefit both the customer and the store
- Communicate effectively with service technicians and management about ordered maintenance and repair work
- Assign time to each job based on customer labor time guides designated by management
- Follow up to verify customer satisfaction
- Build relationships with customers to promote repeat and referral service business
Requirements:
- Automotive experience required
- Sense of urgency to ensure quality, customer satisfaction, and profitability
- Winning attitude and excellent sales and customer-service skills
- Strong work ethic and ability to thrive in a fast-paced environment
- Strong desire to be successful and provide excellent customer service
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction
Qualifications:
- Minimum high school diploma or GED equivalent required
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Strong written and communication skills
- Consistent and stable work history
- Valid driver's license and clean driving record
At Lawrence Chevrolet, we value:
- Putting the customer's best interest at the forefront of all we do
- Conducting all customer and employee interactions with honesty and integrity
- Contributing to a safe, harassment-free work environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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