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Legal Support Specialist

2 months ago

Portland, Oregon, United States CLC Full time

Position Overview:

The Legal Support Specialist plays a crucial role in connecting clients with appropriate legal professionals to address their specific legal needs. This position is integral to developing and sustaining CLC's network of legal service providers. The role encompasses both outbound and inbound communication, including phone calls and email correspondence with clients and legal providers.

Key Responsibilities:

  • Assisting clients in identifying suitable legal professionals for their unique legal requirements.
  • Expanding CLC's network of legal providers through diligent research and effective recruitment strategies.
  • Promoting the CLC Legal Program by initiating contact with potential legal providers.
  • Verifying the professional credentials of legal providers through relevant local and state agencies.
  • Managing a diverse caseload of over 25 clients.
  • Successfully recruiting for client referrals, partnership opportunities, and special legal initiatives.
  • Achieving established benchmarks for client and provider satisfaction, accuracy, quality, and timely service delivery.

Qualifications:

  • Exceptional communication skills, demonstrating compassion and courtesy in all interactions.
  • Strong organizational abilities and effective time management skills.
  • Capability to handle multiple cases simultaneously with precision.
  • Proficient in retaining and documenting extensive information accurately.
  • A proactive attitude, consistently seeking optimal solutions for clients and providers.

Education and Experience:

  • High school diploma or equivalent (preferred).

Work Environment:

This role is situated within a professional office setting, utilizing standard office equipment such as computers, telephones, and photocopiers. The position requires regular use of hands and fingers for various tasks, along with frequent sitting, standing, and verbal communication. Travel is not a requirement for this role.

Company Overview:

CLC is dedicated to providing members with access to highly-rated attorneys in their local areas, along with Identity Theft Protection services. Remote work options are available for this position.