IT Support Specialist
3 weeks ago
At AEG, we are seeking an experienced IT Technician to join our team at UBS Arena. As an IT Technician, you will be responsible for providing top-notch technical support to our end-users and guests, ensuring a positive first impression and a seamless experience.
Key Responsibilities:- Monitor and resolve service desk tickets in an efficient manner
- Respond to IT incidents during assigned shifts on-site or via phone or email
- Troubleshoot and resolve a variety of computer issues
- Enforce IT policies and procedures, document work appropriately
- Remove malware and install utility software to protect various systems and enforce computer security measures
- Install hardware and software, including the imaging / global install of Windows / MacOS / iOS
- Maintain all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
- Assist in the resolution of issues that arise with multi-functional devices and printers
- Assist with wireless and wired networking and telecommunications systems as directed
- Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
- Bachelor's degree in Computer Science or Information Systems (or equivalent experience)
- Minimum of two (2) years of progressive network experience
- Experience working with a large scale network; multi-site IT operations environment preferred
- Support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center is preferred
- Strong knowledge of Cisco Firewall technologies both hardware and software
- Strong knowledge of network concepts including, but not limited to, netmasks, VLANs, ACLs, DHCP, DNS, VRRP, NAT, MAB, and IP SLA
- Hourly rate between $18.75 to $25
- Benefits for PT roles: 401(k) savings plan and 401(k) matching
This is a part-time position that will remain open until Oct 30, 2024. If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application.
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IT Support Specialist
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Elmont, New York, United States AEG Full timeJob Title: IT TechnicianJoin AEG's team as an IT Technician and contribute to delivering exceptional customer experiences at UBS Arena. As a key member of our IT department, you will provide technical support for concerts, sports events, and other functions, ensuring seamless operations and a world-class experience for our guests.Key Responsibilities:Provide...
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IT Support Specialist
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