IT Support Specialist

3 weeks ago


Elmont, New York, United States AEG Full time
Job Title: IT Technician

At AEG, we are seeking an experienced IT Technician to join our team at UBS Arena. As an IT Technician, you will be responsible for providing top-notch technical support to our end-users and guests, ensuring a positive first impression and a seamless experience.

Key Responsibilities:
  • Monitor and resolve service desk tickets in an efficient manner
  • Respond to IT incidents during assigned shifts on-site or via phone or email
  • Troubleshoot and resolve a variety of computer issues
  • Enforce IT policies and procedures, document work appropriately
  • Remove malware and install utility software to protect various systems and enforce computer security measures
  • Install hardware and software, including the imaging / global install of Windows / MacOS / iOS
  • Maintain all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
  • Assist in the resolution of issues that arise with multi-functional devices and printers
  • Assist with wireless and wired networking and telecommunications systems as directed
  • Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
Requirements:
  • Bachelor's degree in Computer Science or Information Systems (or equivalent experience)
  • Minimum of two (2) years of progressive network experience
  • Experience working with a large scale network; multi-site IT operations environment preferred
  • Support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center is preferred
  • Strong knowledge of Cisco Firewall technologies both hardware and software
  • Strong knowledge of network concepts including, but not limited to, netmasks, VLANs, ACLs, DHCP, DNS, VRRP, NAT, MAB, and IP SLA
What We Offer:
  • Hourly rate between $18.75 to $25
  • Benefits for PT roles: 401(k) savings plan and 401(k) matching

This is a part-time position that will remain open until Oct 30, 2024. If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application.


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