Digital Marketing Specialist
3 weeks ago
A digital marketing agency, Plumbing Webmasters, seeks a skilled Account Representative to build long-lasting relationships with clients and drive client retention. As a vital member of our team, you will be responsible for resolving client inquiries, reporting results, and providing exceptional customer service.
Key Responsibilities:
- Provide monthly performance reports to clients using data from Google Analytics, Google Search Console, and Google Business.
- Respond to incoming calls from clients, address their concerns, and handle their requests.
- Act as a liaison between clients and our production staff.
- Identify and address potential client cancellations.
- Train clients on the use of our proprietary digital marketing software.
Requirements:
- Ability to multitask, manage multiple projects simultaneously, and maintain attention to detail.
- Capacity to take initiative, work independently, and lead a team.
- Strong analytical and reporting skills, with proficiency in Excel.
- At least one year of experience in digital marketing or a related field.
- Experience managing accounts in Google Business Profile, Google Analytics, and Google Search Console.
Preferred Qualifications:
- Experience with Google Ads and social media platforms, such as Facebook and Instagram.
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