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Training and Development Specialist
2 months ago
As a Training and Development Specialist, you will play a critical role in facilitating training programs for multiple Centralized Services team members both virtually and in the classroom. You will liaise with Operations and Project Managers as a subject matter expert representing training, and facilitate onboarding of new programs and/or continuous improvement initiatives by collaborating with business owners, Knowledge Management and Operations team members and support staff within the Centralized Services.
Key Responsibilities:- Maintain Training Materials: Responsible for maintaining all training materials, contributing to the development of new training material by providing insights and sharing lessons learned.
- Support Team Members: Provides support to team members, after training has been completed, in the form of coaching and mentoring.
- Coordinate Efforts: Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately.
- Develop Product Expertise: Develops the expertise on new company products or services and provides demonstrations, customization and promotion to learners.
- Assist with Customer Interactions: May assist with customer interactions, such as chat, email, and inbound calls during periods of high call volume.
- Maintain Training Schedule: Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
- Implement Leadership Initiatives: Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
- Monitor Training Trends: Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
- Identify Training Needs: Collaborates with project managers and business owners to identify training needs at a particular location, responsible for bringing the need to Training Managers attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
- Work within Company Guidelines: Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.
Walgreens is a leading healthcare, pharmacy and retail company with a 170-year heritage of caring for communities. As a part of Walgreens Boots Alliance, Inc., we are committed to creating more joyful lives through better health. With nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, we are proud to be a neighborhood health destination serving nearly 10 million customers each day.
Our pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, we offer a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit our website.
We are an Equal Opportunity Employer, including disability/veterans.