Salesforce Administrator and Developer

15 hours ago

Menomonee Falls, Wisconsin, United States Columbus McKinnon Full time
Job Summary

The Salesforce Administrator and Developer is a key role in our organization, responsible for implementing, maintaining, and designing custom Salesforce solutions. This role will also work on user tickets to correct bugs, configure and deliver system enhancements, and improve the user experience.

Key Responsibilities
  • Implement and maintain Salesforce configuration changes, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Email-to-Case, templates, reports, and dashboards
  • Design, test, and develop custom applications with Apex, Lightning Web Component, and Visualforce pages
  • Provide user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Support user tickets to correct bugs and monitor/improve user experience
  • Proactive system maintenance, including Security Reviews, Release Updates, Health Check, Optimizer, and Sandbox environment management
  • Data management activities to improve data quality, implementing rules and automation as needed
  • Management of integrated applications and third-party suppliers, including ETL/iPaaS software and App Exchange vendors
  • Experience connecting Salesforce to external systems and databases, Salesforce Inspector, and Salesforce Data Loader
  • Participate in Steering Committee meetings to help drive system roadmap, identify priorities, and drive user adoption
  • Proactive review and preparation for upcoming releases
  • Identify unused or underutilized platform features
  • Communication of platform changes to users and stakeholders through In-App Guidance walkthroughs, emails, demonstrations, team meetings, etc.
Requirements
  • A proactive attitude to platform enhancements with a proven record of delivering quality custom Salesforce solutions
  • Excellent problem-solving and analytical skills for translating requirements into scalable, best practice solutions
  • Proficient with Apex, Visualforce, Lightning Components, and Salesforce API
  • Solid understanding of Salesforce architecture, data model, and security concepts
  • Excellent relationship-building skills with the ability to liaise with stakeholders at all levels
  • Experience in change management, governance, and technical documentation
  • Occasional time/schedule flexibility to meet with users in different countries
  • Demonstrates continued personal/professional development
  • Stays up to date in the Salesforce community by being active in user groups, forums, etc.
  • DevOps/Release management experience
Qualifications
  • Bachelor's/Postgraduate degree, or professional qualification
  • Strong Salesforce product knowledge
  • 3+ years of Salesforce administration hands-on experience with Sales and Service Cloud platforms
  • Certified Salesforce Administrator or Salesforce certifications
  • Marketing Automation (Pardot) experience preferred
  • Einstein AI (Artificial Intelligence) features experience preferred
  • Translation Workbench experience preferred

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