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Healthcare Customer Service Coordinator

2 months ago

Baltimore, Maryland, United States Morehouse School of Medicine Full time


Morehouse School of Medicine (MSM) stands as a distinguished institution, recognized as the nation's premier academic medical center dedicated to serving vulnerable populations.

We are a community of passionate individuals committed to nurturing future leaders in healthcare.


Our mission includes:

  • Enhancing the health and wellness of individuals and communities;
  • Fostering diversity within the health professional and scientific workforce;
  • Addressing primary healthcare through education, research, and service initiatives;

With a focus on individuals from diverse backgrounds and underserved urban and rural populations across Georgia, the nation, and globally.

At Morehouse School of Medicine, we are at the forefront of promoting health equity. A rewarding career awaits you at MSM.

Position Overview:


Under general supervision, this role coordinates front office operations within a clinical environment, ensuring a friendly and welcoming experience for patients while gathering essential information for accurate billing and collection of services rendered.


Key Responsibilities:
The duties of a Patient Services Representative may encompass, but are not limited to:

Core Functions:

Patient Scheduling, Insurance Verification, Charge Entry, Data Entry, Insurance Follow-Up, Self-Pay Follow-Up/Collections, Refund Management, Responding to Patient Account Inquiries, Customer Service Advocacy, and Self-Pay Collections.


Minimum Qualifications:
Education:
A minimum of two (2) years of college education or an Associate's Degree is required.

Experience:
A minimum of three (3) years of relevant experience is necessary. Experience may be substituted for educational requirements on a year-for-year basis.

Preferred Qualifications:
Experience with Epic (EMR) systems.
Familiarity with various third-party insurance plans, including HMO, PPO, POS, and Indemnity.

Knowledge of Medicare and Medicaid programs (CMS), particularly concerning CPT procedures and ICD-9/ICD-10 diagnostic coding.

Comprehensive understanding of Medicare Fraud and Abuse regulations.

Ability to provide financial counseling to patients regarding outstanding charges and effectively resolve issues with exceptional customer service skills.

Proficient knowledge of Electronic Medical Records (EHR) and Physician Billing Systems (PB).
Thorough understanding of HIPAA regulations.

Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer, fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

Morehouse School of Medicine does not discriminate based on race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

Pre-Employment Requirements:
All employment offers are contingent upon successful completion of pre-employment screenings.
Immunization Requirements:

MSM's Immunization policy mandates that all prospective employees provide proof of COVID-19 vaccination prior to starting employment.

If employment begins during Flu Season, proof of vaccination against Seasonal Influenza for the current season is required, unless an exemption is granted.

Failure to provide proof of vaccination for any required vaccines or obtain an exemption may result in the rescission of a candidate's offer of employment or disciplinary action up to and including termination.