Customer Service Representative

2 days ago

Atlanta, Georgia, United States Universal Health Services, Inc. Full time
About the Role

We are seeking a highly skilled and compassionate Call Center Specialist to join our team at Universal Health Services, Inc. As a key member of our Assessment and Referral Department, you will play a vital role in facilitating the admission process for patients, ensuring their comfort and ease while balancing the organization's operational needs and financial goals.

Responsibilities
  • Verify insurance benefits and enter patient demographic, insurance, and clinical information into our hospital database system.
  • Process faxed and telephonic referrals, screen clinical information for admission and exclusionary criteria, and staff cases with psychiatrists, medical internists, and/or administration.
  • Document all pertinent clinical information on the Intake Call Sheet and initiate calls to key referral sources.
  • Enter all calls and faxed referrals in the hospital database system with appropriate coding for deflections and refer appropriate patients to Behavioral Health Connections of Atlanta and sister facilities.
  • Provide exceptional customer service skills with referral sources and potential patients or families, and coordinate pending admissions with other hospital departments.
  • Update and manage bed availability, assist in direct patient care, and perform other duties as assigned by the ARS Director or CEO.
Qualifications
  • Minimum Bachelor's Degree
  • At least two (2) years' related experience, preferably in a hospital setting
  • BLS, Verbal De-Escalation, and Handle with Care certifications
  • Associate licensure (LAPC, LMSW, LAMFT) or Full licensure (LPC, LCSW, LMFT) preferred
  • Excellent verbal and written communication skills, analytical ability, and knowledge of relevant federal, state, and local regulations
  • Ability to maintain confidentiality and work in a fast-paced environment with frequent interruptions
About Universal Health Services, Inc.

Universal Health Services, Inc. is one of the nation's largest and most respected providers of hospital and healthcare services. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

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