Front Desk Reception and Administrative Support Professional
4 days ago
At Elite DNA Comprehensive Therapy Services, we are committed to delivering high-quality, accessible care to our patients. Our team is dedicated to providing a supportive environment that allows our staff to grow professionally.
Salary and Benefits
We offer competitive compensation, including a salary of approximately $40,000 per year, plus a comprehensive benefits package that includes medical, dental, vision, life insurance, and annual paid time off (PTO) with tenure recognition incentives.
Job Description
The Front Desk Reception and Administrative Support Professional will be responsible for the daily supervision of the receptionist's staff, ensuring all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Essential Functions:
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collections deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on "no show" patients daily.
- Communicate patient's problem/complaint to the clinic manager or his/her designee.
Required Skills and Qualifications
To be successful in this role, you must have a friendly personality with the desire to work with the public, ability to handle multi-functions, and ability to work in a fast-paced office environment. You must also have strong sensory skills, such as visual acuity, good hearing, and dexterity, and ability to push, pull, lift, move, and/or carry up to 15 lbs. Additionally, you must have knowledge of computers and Microsoft office, understanding of community-based organizations, and ability to relate to patients, through familiarity with medical terminology and triage procedure.
Benefits and Opportunities
We believe in promoting a positive work-life balance and providing opportunities for growth and development. Our team is dedicated to supporting our staff in achieving their career goals and aspirations. We also offer a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
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