Customer Relations Specialist

4 weeks ago


Ozark, United States Matt Jonza - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance products and services.

Responsibilities
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Establish customer relationships and follow up with customers as needed.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Maintain a strong work ethic with a total commitment to integrity and success each and every day.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Actively participate in hands-on learning and coaching to become an industry expert.
What We Offer
  • Competitive salary and commission structure.
  • Opportunities for career growth and advancement within our agency.
  • A supportive and collaborative team environment.
  • Professional development and training opportunities.
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off.
About Our Agency

Matt Jonza's State Farm Agency is a highly respected and award-winning insurance team that ranks in the top 1% of all State Farm agencies nationwide. We have a strong commitment to excellence and customer satisfaction, and we are dedicated to helping our customers achieve their goals and protect their assets.

As a member of our team, you will have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional customer service and promoting our insurance products and services. We offer a dynamic and supportive work environment, and we are committed to helping our employees achieve their career goals and aspirations.



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