Imaging Support Specialist

4 days ago

Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Imaging Support Specialist to join our team at Trinity Health. As an Imaging Support Specialist, you will play a critical role in facilitating the timely availability of images for interpretation and communication of results to referring physicians.

Key Responsibilities
  • Maintain good rapport and cooperative relationships with IRC Coordinator, Hospital Staff, Manager, and Physicians.
  • Assist with root cause analysis, development, and implementation of process improvements and make recommendations for improvements in processes and procedures.
  • Responsible for follow-through and closure of patient care-related requests.
  • Provide and input information for quality assurance purposes.
  • Perform a variety of clerical duties such as word processing, data entry, typing, completing moderately complex forms, and maintaining records, files, and systems.
  • Assume responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
  • Function independently while remaining calm in a high-stress environment.
  • Function as a liaison for internal and external departments (i.e., ED, Critical Care Units, etc.) radiologists, and referring physicians.
  • Retrieve, relay, and record, if necessary, critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities.
  • Update records and files, using manual and computerized filing systems, including spreadsheet data entry.
  • Scan and digitize paperwork and/or radiology images into multiple computer systems for archival purposes.
  • Perform a variety of general clerical duties, such as copying, running errands, and maintaining records.
  • Act as contact person for information requested by other departments, patients, and physicians.
  • Prioritize exams to be read using multiple imaging computer systems while addressing the needs of customers in order of urgency based on obtained knowledge and radiologist general guidelines.
  • Provide assistance to departmental customers (physician and non-physician) in relation to consultations with radiologists and/or requests for interpretations of exams.
  • Monitor prioritization and assist in satisfying customers' needs, time utilization of radiologist and customer, as well as, maintaining procedural standards.
  • Direct and distribute requests/exams to appropriate area.
  • Receive and respond to requests for release of images or results.
  • With proper authorization, copy and route pertinent records and information to requestors.
  • Maintain logs of work activities.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Additional formal clerical and computer training desirable.
  • Two to three years progressively more responsible experience in a physician support setting.
  • Two years' experience in a Radiology Department.
Preferred Skills and Abilities
  • Problem-solving skills and ability to initiate creative solutions to problems.
  • Effectively communicate with Medical Staff, departmental staff, SJMHS department representatives, physicians, other health providers, and facilities.
  • Working knowledge of Radiology procedures, protocols, and processes.
  • Knowledge of Windows-based programs.
  • Effective organizational skills.
  • Ability to utilize PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad, and/or other pertinent computer systems upon completion of training.
  • Be able to function independently while remaining calm in a high-stress environment.
  • Display leadership and team-building skills.

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