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Cloud Support Engineer II, Virtual Desktop Infrastructure Specialist
2 months ago
Cox Communications is seeking a highly skilled Cloud Support Engineer II to join our team. As a Cloud Support Engineer II, you will be responsible for providing top-notch technical support and expertise to our customers.
Key Responsibilities- Provide exceptional technical support and troubleshooting services to customers via phone, email, and ticketing system.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Develop and maintain in-depth knowledge of cloud-based technologies, including virtual desktop infrastructure, Citrix, and RDS.
- Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to customers.
- Participate in on-call rotation and provide 24/7 support as needed.
- Contribute to the development of knowledge base articles and technical documentation.
- Provide training and guidance to junior engineers and technicians.
- 5+ years of experience in a related field, such as cloud computing, virtualization, or IT support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience with Citrix, AVD, Horizon, and RDS.
- Knowledge of cloud-based technologies, including virtual desktop infrastructure.
- Ability to work independently and as part of a team.
- Nerdio Certification.
- Citrix Certified Associate (CCA).
- Legacy Windows OS experience, management, and troubleshooting.
- Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
- Experience with N-able Management.
- Good understanding of parallel technologies.
- Networking: Fortigate, VPN (Layer 1 and Layer 2), VeloCloud, Firewall.
- Microsoft services: Outlook/Exchange, Azure AD.
- MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.
- Veeam Backup and Restoration: Veam Self-Service portal, VBR.
Cox Communications offers a competitive hourly base pay rate of $46.35/hour. The hourly base rate may vary based on factors such as location and candidate qualifications. Additionally, employees are eligible for benefits, including health insurance, retirement planning, and paid time off.
