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Customer Service Associate

2 months ago

Placerville, California, United States Redhawk Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Redhawk. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Operate electronic cash registers, process transactions, and maintain accurate cash handling and inventory procedures.
  • Stock shelves, coolers, and other areas of the store, ensuring a visually appealing and well-organized store environment.
  • Participate in visual merchandising and store displays, maintaining a high level of store appearance and presentation.
  • Perform opening and closing duties, including counting cash, processing deposits, and maintaining store security.
  • Work collaboratively with other team members to achieve sales goals and maintain a positive store atmosphere.
Requirements
  • Ability to read, understand, and write the English language at the eighth-grade level.
  • Pass all required training, including alcohol, tobacco, UST, and food handler testing.
  • Eighth-grade level math competency to make change, complete shift reports, and account for product inventory.
  • Sufficient visual acuity to check identification and operate electronic equipment.
  • Ability to lift up to 50 pounds and stock shelves and coolers.
Performance Indicators
  • Cash variances.
  • Site standards.
  • Customer service.
  • Commitment to the store and team.
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