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Resident Service Technician

2 months ago

Atlanta, Georgia, United States Bell and Howell Full time

Job Summary:

The Customer Service Engineer serves as the primary point of contact for technical and service-related issues on a wide range of industrial equipment. This role requires strong analytical and problem-solving skills to diagnose and resolve complex technical issues.

Key Responsibilities:

  • Install, troubleshoot, and repair industrial equipment, including printing and packaging machinery, cash recycling products, and robotics.
  • Schedule and perform regular predictive maintenance inspections to ensure optimal equipment performance.
  • Provide technical support to customers, managing parts inventory, customer service calls, and preventative maintenance schedules.
  • Foster positive customer relationships through effective communication and conflict resolution.
  • Act as a liaison between customers and other departments within the company.
  • May require on-call service for emergency customer assistance, responding to calls within established response time goals.

Requirements:

  • High school degree or equivalent with 2-year degree or diploma in electronics, advanced mechanics, or software training, and 1+ years of related industry experience.
  • Strong electronics and mechanical background, with understanding of computer program functionality and software troubleshooting skills.
  • Associate degree preferred.

Work Environment:

This role requires minimal travel in the United States and Canada for training and other requirements. Local travel time may exceed 50% for field work.

Physical Requirements:

  • Ability to use standard and specialized hand, power, and diagnostic tools and measuring equipment.
  • Requires lifting up to 70 pounds, walking, standing, and working in a controlled office, retail, and manufacturing environment.

Equal Opportunity Employer:

Bell and Howell is an equal opportunity employer, committed to administering employment based solely on an individual's qualifications, ability, and performance without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin, or any other characteristic protected by federal, state, or local law.