IT Infrastructure Specialist

The IT Analyst position at AGC Automotive Americas is a key role in supporting the company's infrastructure operations. As an IT Analyst, you will be responsible for configuring, maintaining, and supporting systems and networks for operations in AANA.

• Provide Level 1 and 2 application support for ongoing business operations
• Support day-to-day activities for manufacturing plant environment in both IT areas
• Installation, testing, maintenance, and support of system equipment and operating systems that make up manufacturing operations
• Ensure systems conform to software, hardware, and operating standards and operate freely and are not impacted by external threats
• Support of IT environment including areas such as systems, networks, applications, IT/OT, security, etc.
• Assist in the support of integrating new enterprise applications and existing applications already present
• Ensure compatibility and interoperability of on-premises and cloud IT Infrastructure
• Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes
• Review, analyze, and optimize the effectiveness and efficiency of existing IT Infrastructure systems and networks

• Provide direct-line support for IT manufacturing systems and services, including, but not limited to configuration, support, availability, connectivity, performance, security, and protection
• Maintain server and network infrastructure, including, but not limited to clients and servers, switches, routers, wireless, and firewall equipment
• Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications

• User account administration, telephone monitoring operations, and administration, problem determination, and resolution
• Provide telephone and desk-side support for business users related to manufacturing locations, applications, processes, and procedures

• College diploma or degree in Information Technology field and/or 5+ years of work experience
• Certifications in one or more of the following areas are preferred (Cisco, Microsoft, CompTIA, VMWare, Cloud, Security)
• Excellent hardware & software administration, troubleshooting experience
• Experience with supporting enterprise software applications
• Hands-on experience supporting and implementing Cisco network equipment (SW/RTR/FW/Wireless)
• System Administration background (Windows Server, VMWare, Linux)
• Working with Endpoint Management solutions to support, maintain, and manage Client HW/SW
• Experience configuring & supporting environments with PowerShell, Group Policy, Active Directory
• Ability to conduct research into system issues and support through resolution
• Excellent written, oral, and interpersonal communication skills
• Highly self-motivated and directed, with keen attention to detail
• Able to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment