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Transportation Support Specialist

1 week ago

Half Moon Bay, California, United States MV Transportation Full time

About Us:

MV Transportation is a leading provider of transportation services. We are committed to providing safe, reliable, and efficient transportation solutions to our customers.

Job Description:

We are seeking a Transportation Support Specialist to join our team. As a Transportation Support Specialist, you will be responsible for supporting the day-to-day operations of our transportation services.

Key Responsibilities:

  • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Requirements:

  • One (1) year previous Dispatcher experience preferred.
  • Two (2) years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with Trapeze software.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of the service area is a plus.

Salary: Starting pay rate: $27.30/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.